‘National Telecare’ campaign: This campaign relates to customers that use a telecare device such as personal alarms, pendant alarms, lifeline devices and home care monitoring systems. It is important that they take action to ensure that their equipment is compatible with the new digital technology. While many modern telecare systems are designed to work with both traditional and digital landlines, older models may require upgrades or replacements. Users should be encouraged to make contact with their landline provider for support as soon as possible. https://digitalphoneswitchover.com/

BT Connected-Together campaign: This initiative encourages friends, family, colleagues, neighbours to support vulnerable members of the community through the switch. This involves helping them to understand why it is happening, and how to prepare. The BT guide and the BT website can be accessed here: